Save time and effort by ordering all the necessary products for your pet online. And while our couriers are rushing to you with your order, you can give the time you save to your pet. After all, love is in every minute.

Delivery

Payment

Returns

Delivery

Delivery terms

Courier ZooBonus

Free of charge*.

when ordering pet products (including discounts) for the amount of 1000 UAH or more

105 UAH* for pet supplies

when ordering pet products (including discounts) for the amount up to 1000 UAH

Nova Poshta

Free of charge*.

when ordering pet products (including discounts) for the amount of UAH 3000 or more

At the carrier's tariffs*

when ordering pet products (including discounts) for the amount up to UAH 3000

Self collection from ZooBonus

Free of charge

check the availability of goods in stores and choose the nearest one to you

Courier ZooBonus

Free of charge*.

when ordering pet products (including discounts) for the amount of 1000 UAH or more

105 UAH* for pet supplies

when ordering pet products (including discounts) for the amount up to 1000 UAH

Nova Poshta

Free of charge*.

when ordering pet products (including discounts) for the amount of UAH 3000 or more

At the carrier's tariffs*

when ordering pet products (including discounts) for the amount up to UAH 3000

Self collection from ZooBonus

Free of charge

check the availability of goods in stores and choose the nearest one to you

Cities in which ZooBonus courier delivery is carried out

Kyiv and suburbs**, Dnipro, Zaporizhzhia, Lviv, Odesa, Sumy, Kharkiv, Cherkasy

Delivery schedule to Kyiv suburbs

Monday: Irpin, Bucha (IRPIN DIRECTION)

Tuesday: Bilohorodka, Boyarka, Vyshneve, Kriukivshchyna, Svyatopetrivske, Tarasivka, Shpytky (BOYARSKE DIRECTION)

Thursday: Irpin, Bucha (IRPIN DIRECTION)

Delivery from Monday to Friday: Sofiyivska Borshchahivka, Petropavlivska Borshchahivka, Svyatopetrivske

Delivery during martial law

Door-to-door delivery has been resumed for owners in Kyiv and those cities where the power supply is normal.

Payment

Payment terms

Courier ZooBonus

By card when ordering

using the LiqPay service

By card in your personal account after ordering

using the LiqPay service

In cash upon receipt

*specify to the call center manager so that the courier can prepare the exchange

By card upon receipt

*specify to the call center manager that the courier takes the terminal

Nova Poshta

By card when ordering

using the LiqPay service

By card in your personal account after ordering

using the LiqPay service

Cash (cash on delivery by Nova Poshta) upon receipt

+2% and 20 UAH - at the rates of Nova Poshta

By card (cash on delivery by Nova Poshta) upon receipt

+2% and 20 UAH - at the rates of Nova Poshta

Pickup from ZooBonus

By card when ordering

using the LiqPay service

By card in your personal account after ordering

using the LiqPay service

Cash upon receipt

By card upon receipt

Courier ZooBonus

By card when ordering

using the LiqPay service

By card in your personal account after ordering

using the LiqPay service

In cash upon receipt

*specify to the call center manager so that the courier can prepare the exchange

By card upon receipt

*specify to the call center manager that the courier takes the terminal

Nova Poshta

By card when ordering

using the LiqPay service

By card in your personal account after ordering

using the LiqPay service

Cash (cash on delivery by Nova Poshta) upon receipt

+2% and 20 UAH - at the rates of Nova Poshta

By card (cash on delivery by Nova Poshta) upon receipt

+2% and 20 UAH - at the rates of Nova Poshta

Pickup from ZooBonus

By card when ordering

using the LiqPay service

By card in your personal account after ordering

using the LiqPay service

Cash upon receipt

By card upon receipt

Returns

Conditions for returning goods

Courier ZooBonus

Upon receipt

Inspect the order. You can refuse on the spot, or issue a refund from the call center manager 044 4903100 when paying online.

14 days after receipt

Make a return to the call center manager 044 4903100 and send it to us by Nova Poshta (Vyshneve, Nova Poshta №1). Refunds are issued within 3-5 business days after receipt.

Nova Poshta

Upon receipt

Inspect the order. If it doesn't fit you, make a return with the call center manager 044 4903100 and send it back to us by return address (at our expense). Refunds for online payments - 3-5 business days after receipt.

14 days after receipt

Form the return at the manager of the call-center 044 4903100, and send us by New Post at your expense (Vyshnevoye, New Post #1). Refund 3-5 working days after receipt.

Pickup from ZooBonus

Upon receipt

Inspect the order. If it does not suit you, you can refuse on the spot or arrange a return with the call center manager 044 4903100 when paying online.

14 days after receipt when paying online

Request a return from the call center manager 044 4903100 and send it to us by Nova Poshta (Vyshneve, Nova Poshta №1). Refunds are issued 3-5 business days after receipt.

14 days after receipt if paid in the store

Make a return in the store where you paid. Refunds are made within 3-5 business days (when paying by card).

Courier ZooBonus

Upon receipt

Inspect the order. You can refuse on the spot, or issue a refund from the call center manager 044 4903100 when paying online.

14 days after receipt

Make a return to the call center manager 044 4903100 and send it to us by Nova Poshta (Vyshneve, Nova Poshta №1). Refunds are issued within 3-5 business days after receipt.

Nova Poshta

Upon receipt

14 days after receipt

Form the return at the manager of the call-center 044 4903100, and send us by New Post at your expense (Vyshnevoye, New Post #1). Refund 3-5 working days after receipt.

Pickup from ZooBonus

Upon receipt

Inspect the order. If it does not suit you, you can refuse on the spot or arrange a return with the call center manager 044 4903100 when paying online.

14 days after receipt when paying online

Request a return from the call center manager 044 4903100 and send it to us by Nova Poshta (Vyshneve, Nova Poshta №1). Refunds are issued 3-5 business days after receipt.

14 days after receipt if paid in the store

Make a return in the store where you paid. Refunds are made within 3-5 business days (when paying by card).

Terms of return of goods

In accordance with the Law of Ukraine "On Consumer Protection", if you find a factory defect after purchasing a product in one of the ZooBonus stores or in the ZooBonus.ua online pet store, you can return or exchange it for another product within the first 14 days after purchase. The completeness and absence of defects in the product is checked during the transfer of the goods to the buyer.

Please note that only new goods that have not been in use and have no traces of use: scratches, chips, scuffs, etc. are subject to exchange or return.

Also, the following must be preserved: complete set of goods, integrity and all packaging components, labels, manufacturer's markings.

We value our customers, so we always strive to find the most convenient solutions for you when dealing with problem situations.